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If you have any questions, please don’t hesitate to contact us using the form below.
Our support team aims to respond within 12 hours.
Customer Support Hours:
Monday to Friday, 9:00 AM – 5:00 PM
Frequently asked questions
How long does it take for my order to arrive?
Once shipped, orders typically arrive within 4–10 business days, depending on your location.
You will receive a confirmation email with tracking details as soon as your order is dispatched.
How can I track my order?
Your tracking link is sent via email once your order has shipped.
You can use it at any time to check the current status of your delivery.
What is your return & exchange policy?
If you are not fully satisfied, you may return your order within 30 days of delivery.
Items must be unused and returned in their original condition and packaging.
For defective items, we offer a replacement or refund after inspection.
Are shipping delays common?
Occasional delays may occur during high-demand periods.
Tracking updates can take up to 5 days to appear after shipment.
Please note that the standard delivery timeframe remains 4–10 business days after dispatch.
What guarantees does ThurLux offer?
We stand behind the quality of our timepieces:
- 2-Year Warranty covering manufacturing and craftsmanship defects
- 30-Day Satisfaction Guarantee allowing returns if you are not completely satisfied
Can I change or cancel my order after placing it?
Yes — orders or shipping details can be modified within 24 hours of purchase.
Please contact us as soon as possible so we can assist you.
Do you offer free replacements for defective items?
Yes. If your watch arrives damaged or defective, we will replace it at no additional cost.
Simply contact us with clear photos or videos of the issue.
How durable are ThurLux watches?
ThurLux watches are crafted from premium stainless steel and designed for long-term wear.
They are 30 ATM water-resistant, suitable for everyday use, including splashes and rain.
I have a different question
If you need further assistance, please contact us through the support form above.
Our team will respond as quickly as possible.